Returns & Exchanges – UprichardDress.com
Our Return Policy
We accept returns within 30 days of delivery. Items must be:
✓ Unworn and unwashed
✓ In original condition with tags attached
✓ Accompanied by proof of purchase
Non-Returnable Items
× Final sale items (marked as such)
× Customized/personalized pieces
× Items without original packaging
How to Return
- Initiate your return through our online portal
- Package items securely in original packaging
- Attach the prepaid return label
- Drop at any authorized carrier location
Refund Processing
- Allow 3-5 business days after we receive your return
- Refunds issued to original payment method
- You’ll receive email confirmation
Return Shipping Costs
- U.S. returns: Free with prepaid label
- International returns: Customer responsibility
- Original shipping fees non-refundable
Exchanges
We recommend:
- Returning original item
- Placing a new order to ensure size availability
Special Circumstances
Damaged/Defective Items:
Contact us within 7 days with photos for replacement
Wrong Items Received:
We’ll cover return shipping and expedite correct items
Frequently Asked Questions
When will my refund appear?
Credit card refunds take 5-7 business days after processing
Can I return sale items?
Only full-price items qualify unless defective
Where’s my return confirmation?
Check your email spam folder or account dashboard